Retailers like Walmart are constantly seeking ways to make more money. They want you to spend more time in their store, buy more things, and spend more money than you planned. That’s why value sections and quick-buys that appeal to the deal-shopper in all of us, are so profitable. But now Walmart might be releasing a data-gathering technique that is something out of George Orwell’s 1984.
Walmart’s new shopping carts will be able to track your pulse – so they’ll know when a good deal makes your heart race. The cart will also include a safety feature that can alert store associates if a shopper is about to pass out and injure him or herself. And the smart cart will also be equipped with a weight-triggered push feature that makes it super easy to push around a cart loaded to the brim with heavy, expensive items.
Walmart wants to know what makes your heartbeat. They want to understand everything about you while you’re in their store. They will compile all this data onto servers that will then be analyzed. And that data might be responded to in real-time. Imagine if Walmart could tell if you were “not satisfied” from your biometrics and then the invisible Big Brother alerted a store associate to help you.
Some people feel that technology can help shoppers. But most people understand that Walmart just wants to compile lots and lots of data about their customers so they can better market to them and get them to buy more items.
“A need exists for ways to capture the sounds resulting from people in the shopping facility and determine the performance of employees based on those sounds,” Walmart stated in its patent application, called ‘Listening to the Frontend.’
If Walmart is listening to your conversations and tracking your heartbeat in-store, will you continue to shop at the giant retailer? Does this type of technology make you feel like your privacy is being violated? Or is it just “good business?”