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How Times Reporters Investigated Amazon Employment Practices

Back office workers at a distinct location, in Costa Rica, described the partial collapse of the company’s depart methods early within the pandemic, resulting in issues like halted advantages for Mr. Castillo.

Data obtained by way of public data confirmed that Amazon’s total work pressure was largely Black and Latino, however inner paperwork revealed that Black staff at JFK8 had been disproportionately fired.

After Ms. Santos, the employee fired for T.O.T., utilized for unemployment, Amazon contested her advantages. In an obscure New York administrative court docket, the company filed inner coverage memos that supplied a uncommon inside glimpse of the T.O.T. system.

After nearly 200 interviews, an image emerged of a company that “seemed far more precise with packages than people,” Ms. Kantor mentioned. Amazon had tried to develop its business rapidly by creating an enormous semi-automated machine for hiring and managing — however that system typically stumbled.

Ms. Weise was capable of affirm that whereas the company boasted of job creation, turnover on the warehouses was roughly 150 % a year — a determine by no means reported earlier than — which means Amazon needed to change the equal of its whole warehouse work pressure each eight months.

That quantity, and the complete project, took on deeper which means when David Niekerk, the architect of Amazon’s warehouse human resources system, informed her the turnover was roughly by design. Jeff Bezos, Amazon’s founder and chief government, had sought to keep away from an entrenched work pressure, fearing laziness and a “march to mediocrity.” So upward mobility and raises for warehouse staff had been restricted.

As Ms. Kantor wrote and Ms. Ashford continued to report, Ms. Weise led a fragile, six-week effort to substantiate the voluminous data within the story with Amazon and garner its responses. By then, the company had supplied some enter, together with a tour of JFK8 by the final supervisor and an interview with Ofori Agboka, head of human resources for the warehouses, who defended Amazon however acknowledged that the company had leaned too closely on expertise and self-service.